FAQ'S
What is your shipping policy?
Canada
Your items ship FREE directly from the boutique on orders over $100 if you are located in Canada. If you purchase from more than one boutique, you will receive multiple packages and a unique tracking number for each package.
For orders under $100, we offer $10 flat-rate shipping to Canada.
International and US
You will be charged a flat $50 CAD fee which includes shipping and duties for your convenience.
What is your return policy?
Returns are on us! Contact info@noibu.com to receive a free shipping label and mailing address.
Returns must be submitted within 14 days of delivery.
- We offer free returns on all items except intimates (shapewear, bras, undies, tights), customizable merchandise and items marked as final sale.
- Items must be returned in their original condition (new, unused, unworn, unwashed). Damaged or used items cannot be returned.
- We do not accept shoes returned with postage stickers on the original shoebox. When shipping returns, shoeboxes must be placed inside a larger packaging box.
- Free gifts are non-refundable.
Canceling or changing an order?
If you need to make any amendments, please call us as soon as possible at +1 (819) 319-3981, text us at +1 (819) 319-3981 or email us at info@noibu.com. Boutiques are very quick at packing and shipping orders which means we usually cannot make changes. If it is too late for us to cancel your order, items can be returned (for free!).
If you would like to add items to an order you already placed, you will automatically get free shipping on all additional items you purchase before 11:59 PM Eastern that same day.
Received an incorrect item?
Please contact info@noibu.com or call +1 (819) 319-3981 and we will take care of it for you.